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FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Inside

The Jam Inside message appears if a paper jams occurs. When the Jam Inside 1 / Jam Inside 2 / Jam Inside 3 message appears, the following LED indications is shown on the control panel. The Error LED (Error) will blink twice and turn off for 1 second.


Please follow the steps below to clear the Jam Inside message.

  1. Leave the machine turned on for 15 minutes for the product to cool down before you touch the internal parts of the product.

  2. Remove the jammed paper.

  3. Open the top cover.

  4. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

  5. Push down the lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.

  6. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the lock lever on the drum unit will lift automatically.

  7. Put the drum unit and toner cartridge assembly back into the machine.

  8. Close the top cover of the machine.

  9. Make sure that the paper is below the protruding section of the rear guide. Slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

  10. Press the button to clear the error.

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