FAQs & Troubleshooting

Machine Error 41 indicates a mechanical malfunction with Brother machine.
It is an indication that there is a problem with the printhead on your machine and the machine requires repair.

Often, unplugging the unit from the power source and then plugging it back in again can clear this error message.

If the message continues to be displayed on the LCD, please contact Brother Customer Service for more options.

<USA>
If your unit is still within warranty, click here to locate a Brother Authorised Service Centre in your area or click here to obtain contact information for the appropriate Brother Customer Service Centre.
If you are out of warranty, use the link to locate a Brother Authorised Service Centre in your area.

<Canada>
For Brother Customer Service telephone numbers for assistance in Canada, click here.

<Latin America>
For the Brother Customer Service telephone numbers for assistance in Latin America, please click here.

<Europe>
For the Brother Customer Service telephone numbers for assistance in Europe, please click here.

<Asia/Oceania>
For the Brother Customer Service telephone numbers for assistance in Asia/Oceania, please click here.