DCP-315CN
FAQs & Troubleshooting |
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.
Paper is jammed inside the paper tray:
Paper is jammed inside the machine:
Be cafeful not to force the print head to move. If the print head is positioned at the far right hand side, and you cannot move it, your machine will require a service, please use the link below to locate your nearest service dealer.
To prevent a paper jam, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to appear on the LCD, the machine will require repair, If your machine is out of warranty please use the link below to locate your nearest Service Dealer.