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FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray

Follow the steps listed below:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Pull the paper tray completely out of the machine.


    If the paper support flap (1) is open, close it, and then close the paper support (2).


  2. Lift the output paper tray cover (1).




  3. With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size.
    Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.




    When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray.



  4. Fan the stack of paper well to avoid paper jams and misfeeds.




    Always make sure that the paper is not curled or wrinkled.


  5. Gently put the paper into the paper tray print side down and top edge in first.
    Check that the paper is flat in the tray.
    Overfilling the paper tray may cause paper jams.




    • Be careful not to push the paper in too far; it may lift at the back of the tray and cause feed problems.
    • When adding new sheets of paper into the tray, DO NOT just slide the new sheets of paper on top of the paper in the tray. We recommend that you set new paper after the last paper is fed in the paper feed tray and the paper tray is empty.


  6. Use both hands to gently adjust the paper side guides (1) to fit the paper.
    Make sure the paper side guides touch the sides of the paper.




  7. Close the output paper tray cover.




  8. Slowly push the paper tray completely into the machine.




  9. While holding the paper tray in place, pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).




    DO NOT use the paper support flap for Legal size paper.


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