FAQs & Troubleshooting
Multiple pages were fed at the same time.
Please follow the steps below to clear the multifeed.
To avoid damage to papers being fed, DO NOT pull them out before opening the Front Cover.
DO NOT touch the metal part of the Separation Pad Cover. Doing this may cause injury to you and serious damage to the machine.
Confirm that you completely removed all paper from the inside of your Brother machine before closing the Front Cover.
(Scan to USB only)
The data scanned before the multifeed occurred is saved if you have selected JPEG as the file type.
Multifeed occurs because of several reasons. If multifeed occurs repeatedly, check the following: