FAQs & Troubleshooting

> Using the Printer Driver

> Using BPM (Brother Printer Management Tool)

Using the Printer Driver

1. To set the Direct Thermal method:
   Load direct thermal paper (an ink ribbon is not required).
   To set the Thermal Transfer method:
   Load thermal transfer paper and install an ink ribbon.
    
2. Open the printers folder.
   For more information, see "How to open the Devices and Printers window".
    
3. Right-click the printer you want to change the settings for, and then select Printing Preferences.
    
4. Select the Stock tab.
    
5. Select Direct Thermal or Thermal Transfer from the Method drop-down list.
   
    
6. Click Apply, and then click OK to apply the settings.
    

Using BPM (Brother Printer Management Tool)

1. To set the Direct Thermal method:
   Load direct thermal paper (an ink ribbon is not required).
   To set the Thermal Transfer method:
   Load thermal transfer paper and install an ink ribbon.


2. Connect your printer to the computer using a USB cable.
    
3. Start BPM.
    
4. Click Printer Configuration, and then select the Advanced tab.
    
5. When setting the Direct Thermal method:
   Select OFF from the Ribbon drop-down list.
   
   
   When setting the Thermal Transfer method:
   Select ON from the Ribbon drop-down list, and then select the Ribbon Sensor (for TJ-series only) and Ribbon Encoder Err. setting you want.
   
   • If you select "OFF" from the Ribbon drop-down list, it will deactivate both the ribbon sensor and the ribbon encoder sensor (even if you have selected "ON" in the Ribbon Sensor and Ribbon Encoder Err. drop-down list and "ON" is displayed).
   • Select "ON" in the Ribbon drop-down list to activate the Ribbon Sensor and Ribbon Encode Err. settings.
6. Click Set to apply the settings.