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PT-9500PC

FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)

If you switch to AirPrint when using the CUPS printer driver, some buttons or functions in P-touch Editor or the printer driver may not be available.

To solve this problem, use the CUPS printer driver.


To choose the CUPS printer driver, perform the following steps:

 

  1. Choose [Apple Menu] => [System Preferences] => [Print & Scan / Printers & Scanners].

  2. Choose your Brother machine in the [Printers] section and check the printer driver in use.
     When the AirPrint printer driver is used, "Model name + AirPrint" is displayed for "Kind".
    Printers & Scanners

  3. Click the [+] button.
    Printers & Scanners

  4. Click the [Default] icon at the top of the dialogue box.

  5. Choose your machine from the [Name] list.

  6. Choose "[model name]+ CUPS" from the [Use] list.

    If you cannot find "[model name]+ CUPS", the CUPS printer driver is not installed. Download and install the latest CUPS printer driver from the [Downloads] section.

    Add

  7. Click [Add].
    Add

  8. The printer is now available in the [Printers] section.

  9. Choose [Quit System Preferences] from the [Apple Menu].

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