FAQs & Troubleshooting

The download process varies depending on your browser. Follow the steps below to download the file.

1. Download a file.

   (Google Chrome™)

   (Microsoft Edge)

    

   Google Chrome™

    

   1. Downloads will start automatically.

       

      

       

   2. After the download has completed, click [x].

       

      

    

   Microsoft Edge

    

   1. Downloads will start automatically.

       

      

       

   2. After the download has completed, click [x].

       

      

   When you get a warning message such as "[file name] was blocked because this type of file can harm your device.", we recommend using other browsers (Google Chrome, etc.), or follow the steps below.

   1. Move the cursor onto the warning message and click […], and then click [Keep].
   2. Click the folder icon to confirm the downloaded file is stored.



2. The downloaded files will be saved in the [Downloads] folder by default.

    

   1. Click [File Explorer].

       

      

       

   2. Open the [Downloads] folder from [Quick access].

       

      
       

   3. Run the downloaded file and follow the installation procedure.