QL-810W/810Wc
FAQs & Troubleshooting |
Using the Communication settings (for Windows)
To use the Communication settings, please follow the steps below:
The [Communication settings] window appears.
For information on items in the Communication settings window, refer to the following links:
Settings are not applied to printers if [Exit] is clicked without clicking the [Apply] button after changing the settings.
Clicking [Apply] applies all settings in all tabs to the printer.
If the [Disable these settings] check box is selected, the settings in that tab are not applied
The following information is not saved with the command file:
Imports the settings from the computer.
Imports the exported file and applies the settings to a printer.
Click [Browse] and select the file you want to import. The settings in the selected file appear in the settings display/change area.
All settings, such as wireless settings or TCP/IP settings, can be imported, except for node names.
Only profiles that are compatible with the selected printer can be imported.
Saves the current settings in a file.
The exported file is not encrypted.
Automatically restart the printer after applying new settings
If this check box is selected, the printer automatically restarts after communication settings are applied.
If this check box is cleared, you must restart the printer manually.
When configuring multiple printers, you can reduce the time needed to change settings by clearing this check box. In this case, we recommend selecting this check box when configuring the first printer so that you can confirm that each setting is operating as intended.
If this check box is selected and a printer is connected to the computer, the printer is automatically detected and the printer’s current settings are displayed in the [Current Status] pane.
If the model of the connected printer is different from that of the printer shown in the [Printer] drop-down list, the settings available on all tabs change to match the connected printer.
Communication Settings
IPv6
Select [Enable] or [Disable].
Select to give priority to an IPv6 address.
Remote Update
Remote Update is a printer feature that enables the semi-automatic update of the printer's settings with a simple connection to a network folder where the update files are saved.
Types the FTP server address.
Specifies the port number used to access the FTP server.
Types a user name that has permission to login to the FTP server.
Types the password associated with the user name you entered in the Username field.
Types the path to the folder on the FTP server where you want to download the update file from.
Specifies the update file name on the FTP server.
Log
Selects whether to export the update log to the FTP server.
Types the path to the folder on the FTP server where you want to export the log data.
Wired LAN (QL-820NWB/820NWBc only) / Wireless LAN Tabs
TCP/IP (Wired)
TCP/IP (Wireless)
Select [AUTO], [BOOTP], [DHCP], [RARP], or [STATIC].
Specifies the various networking values.
You can type these settings only when the IP address is set to [STATIC].
Select [AUTO] or [STATIC].
You can type these settings only when the DNS server is set to [STATIC].
IPv6
Specifies a permanent IPv6 address.
Enables the specified static IPv6 address.
Specifies the DNS server IPv6 addresses.
Displays the list of IPv6 addresses.
Wireless Settings
Select [Infrastructure] or [Ad-hoc] (except QL-820NWBc).
Clicking [Search] displays the available SSID selections in a separate dialogue box.
Lists available channels.
This setting is valid only in Ad-Hoc mode.
Authentication Method/Encryption Mode
The supported encryption modes for the authentication methods are as shown in Communication Modes and Authentication Methods/Encryption Modes.
You can specify a setting only when WEP is selected as the encryption mode.
You can specify a setting only when WPA3-SAE or WPA/WPA2-PSK/WPA3-SAE is selected as the authentication method.
Communication Modes and Authentication Methods/Encryption Modes
Authentication Method |
Encryption Mode |
Open System |
None / WEP |
Authentication Method |
Encryption Mode |
Open System |
None / WEP |
Shared Key |
WEP |
WPA3-SAE (QL-820NWBc only) |
AES |
WPA/WPA2-PSK/WPA3-SAE |
TKIP+AES / AES |
LEAP (Except QL-820NWBc) |
CKIP |
EAP-FAST/NONE |
TKIP+AES / AES |
EAP-FAST/MS-CHAPv2 |
TKIP+AES / AES |
EAP-FAST/GTC |
TKIP+AES / AES |
PEAP/MS-CHAPv2 |
TKIP+AES / AES |
PEAP/GTC |
TKIP+AES / AES |
EAP-TTLS/CHAP |
TKIP+AES / AES |
EAP-TTLS/MS-CHAP |
TKIP+AES / AES |
EAP-TTLS/MS-CHAPv2 |
TKIP+AES / AES |
EAP-TTLS/PAP |
TKIP+AES / AES |
EAP-TLS |
TKIP+AES / AES |
To specify higher level security settings:
When performing certificate verification with EAP-FAST, PEAP, EAP-TTLS or EAP-TLS authentication methods, the certificate cannot be specified from the Printer Setting Tool. After the printer is configured to connect to the network, specify the certificate by accessing the printer from a web browser.
Wireless Direct Settings
The factory settings for the SSID and password are as follows:
SSID: "DIRECT-*****_QL-810W" or "DIRECT-*****_QL-820NWB" where "*****" is the last five digits of the product serial number.
(You can find the serial number label in the DK Roll compartment of the Label Printer.)
The password: "DIRECT-*****_QL-810W" or "DIRECT-*****_QL-820NWB" where ***** is the last five digits of the serial number.
Bluetooth Tab (QL-820NWB/820NWBc only)
Bluetooth Settings
Allows the printer to be “discovered” by other Bluetooth devices.
Available settings: [Discoverable], [Not Discoverable]Change PIN code
If this check box is selected, you can change the PIN.
Specifies the PIN that will be used when pairing with devices compliant with Bluetooth 2.0 or earlier.
Display the PIN code on-screen
If this check box is selected, your computer displays the PIN by default.
Request Secure Simple Pairing (SSP) settings during pairing
If this check box is selected, pairing can be performed using the Label Printer buttons for devices that are compliant with Bluetooth 2.1 or later.
Auto re-pairing
Auto re-pairing
Sets whether or not to automatically reconnect to previously connected iPhone/iPad or Bluetooth devices when the power is turned On.
Available settings: [Enable], [Disable]
Applying Setting Changes to Multiple Printers
If the [Automatically detects the connected printer, and retrieves the current settings] check box in the [Option Settings] dialogue box is selected, the printer connected with the USB cable is automatically selected.
For details, see Menu Bar.
We recommend selecting the [Automatically restart the printer after applying new settings] check box when configuring the first printer so that you can confirm that a connection with the wireless access point/router can be correctly established with the settings. For details, see Menu Bar.
Not all computers, mobile devices, and operating systems, may support Ad-hoc mode.