FAQs & Troubleshooting

Follow the steps below to check the IP addresses of your computer and printer.

How to check the IP address of your computer

 For Windows

 For Mac

For Windows:

1. Windows 11:
   Click [Start menu] - [All apps] - [Windows Tools] - [Control Panel].
   
   Windows 10:
   Click [Start menu] - [Windows System] - [Control Panel].


2. Click [Network and Internet] - [Network and Sharing Centre] - [Change adapter settings].
   (The screenshots may differ depending on your Windows version.)
   


3. Click the Local Area Connection (wired) or Wireless Network Connection (wireless), and then click [Details] in the displayed dialogue box.
   
4. Check the IP address and the subnet mask.
   The IP address may be described as "IPv4".
   

For Mac:

1. From the Apple Menu, open [System Settings] / [System Preferences].


2. Click [Network].


3. Click [Details] / [Advanced].


4. Click [TCP/IP] and check the [IP address] / [IPv4 Address] and [Subnet mask].

   Make sure that the Subnet mask is "255.255.255.0".
   If your Subnet Mask is different, please consult a network administrator to solve the problem. (This FAQ is not applicable for your network environment.)

How to check the IP address of your printer

You can confirm the IP address in two ways:
Checking the Communication settings in the Printer Setting Tool or printing out a printer configuration report from your printer.

• For details about checking the Communication settings, see the FAQ: "Using the Communication Settings (for Windows)".
• For details about printing out a printer configuration report from your printer, see the FAQ: "Can I print out the printer settings?".