FAQs & Troubleshooting

Do you have a wireless router/access point? * If your mobile device is using Wi-Fi®, it may already be connected to a wireless router/access point.	YES	Use a wireless router/access point (Infrastructure mode)
NO
Set up the wireless connection manually.

Connect using a wireless router/access point (Infrastructure mode)

 

If you have a wireless router/access point, do the following:
 

1. Connect your Brother printer to your wireless router/access point.


2. Connect your mobile device to the same wireless router/access point.
   (You can skip this step if your device is already connected to a Wi-Fi network.)


3. Connect your printer and mobile device.


4. You can now print from your mobile device wirelessly.
   

Connect using a wireless router/access point (WPS)

 

If your wireless router/access point supports WPS (Wi-Fi Protected Setup™), do the following:

1. First, confirm that your wireless router/access point has the WPS symbol and place the printer close to the wireless router/access point.


2. Turn the printer on.


3. Press the WPS button on your wireless router/access point, and press and hold the Wireless mode button on the printer for about five seconds.


4. The Wi-Fi LED on the printer flashes in green.


5. When the connection is established, the Wi-Fi LED lights in green.
   If the Wi-Fi LED is still flashing
   Use a computer to connect the printer to the wireless router/access point: Go to "Connect the printer and the wireless router/access point using your computer".


6. Connect your mobile device to the wireless router/access point:
   (If your device is already connected to a Wi-Fi network, go to step 8.)
   1. Tap [Settings] - [Wi-Fi] on the device, and slide the toggle button to activate Wi-Fi.
   2. Select the SSID (Network Name) of the wireless router/access point that you connected to in step 5. The connection between your device and the wireless router/access point will be established.
7. Start your mobile application and tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)


8. Select the printer listed under [Wi-Fi Printer].


9. You can now print from your device wirelessly.

 

Connect the printer to the wireless router/access point using your computer

Before you proceed, make sure your computer is equipped with a Wi-Fi interface that is connected to a wireless network. If it is not, the computer will not be able to connect to your printer wirelessly.

 For Windows
 For Mac

 

Windows

1. Download the printer driver from the [Downloads] section of this website.
    
2. Double-click the downloaded file to begin the installation.
    
3. Click [Next].
   
    
4. Select [Wireless Network Connection], then click [Next].
   
    
5. Select [Brother Peer-to-Peer Network Printer].
   


6. Select [Change the Firewall port settings to enable network connection and continue with the installation. (Recommended)], then click [Next].
   


7. Prepare a USB cable. Select [Yes, I have a USB cable to use for installation.].
   


8. Follow the on-screen instructions to find available wireless networks.
    
9. Select the SSID (Network Name) you confirmed previously, and then click [Next].
   


10. When the installation confirmation screen appears, make sure the check box is selected, then click [Next].
     
11. Confirm that the SSID (Network Name) is correct, and then select [Yes].
    
     
12. Follow the on-screen instructions to complete the software installation.
     
13. Wait until the installation is complete, and then click [Finish] to close the installer window.
     
14. When the printer is connected to your wireless router/access point, the printer’s Wi-Fi LED becomes lit.
     
15. Connect your Android™ mobile device to the wireless router/access point.
    (If your device is already connected to a Wi-Fi network, go to step 16.)
    1. Tap [Settings] - [Wi-Fi] and slide the toggle button to activate the Wi-Fi function.
    2. Select the SSID you connected to in step 11. Your device and the wireless router/access point will be connected.
16. Start your mobile application, and then tap the Settings icon.
    (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
     
17. Select the printer listed under [Wi-Fi Printer].
     
18. You can now print from your device wirelessly.

 

Mac

1. Download the Full Software Package from the [Downloads] section of this website.
    
2. Double-click the downloaded file.
    
3. Open the [Utilities] folder and find the Wireless Device Setup Wizard.
    
4. Double-click [Wireless Device Setup Wizard.app].
    
5. Follow the on-screen instructions to configure the wireless settings between the printer and your wireless router/access point.

   We recommend using a USB cable to complete the connection.

6. When selecting the wireless router/access point, make sure you select the SSID that you confirmed previously.
    
7. Connect your Android™ mobile device to the wireless router/access point:
   Tap [Settings] - [Wi-Fi] and slide the toggle button to activate the Wi-Fi function.

   If your device is already connected to a Wi-Fi network, go to step 9.

8. Select the SSID that you used previously. The connection between your device and your wireless router/access point will be established.
    
9. Start your mobile application and tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
    
10. Select the printer listed under [Wi-Fi Printer].
     
11. You can now print wirelessly from your device.

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Connect using a computer (Wireless Direct)

 

1. Turn the printer on.
    
2. Make sure the Wi-Fi LED is lit on the printer.
   If the Wi-Fi LED is not lit
   1. Press and hold the Wireless Mode button for one second to turn on the wireless mode.
   2. After the Wi-Fi LED is lit, release the Wireless Mode button. The Wi-Fi LED begins flashing.
3. Enable the printer’s wireless settings using your computer:
    For Windows
    For Mac

Windows

Make sure the printer driver and the Printer Setting Tool are installed in your computer. If not, download and install them from the [Downloads] section of this website. Make sure the printer is on, and then connect it to the computer with a USB cable.

 

1. Start the Printer Setting Tool on the computer, and click [Communication Settings].
   For more information about the Printer Setting Tool, see the FAQ: "Using the Printer Setting Tool (for Windows)".
    
2. In the [General] tab, click [Communication Settings], and then make sure that.
   • [Keep Current State] is selected for the [Network Settings on Power On] setting
   • [Infrastructure and Wireless Direct] is selected for the [Selected Interface] setting
3. Start your mobile application, and then tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
    
4. Select the printer listed under [Wi-Fi Printer].
    
5. You can now print from your mobile device wirelessly.

 

Mac

Make sure the printer driver and P-touch Utility are installed on your computer.

 

1. Connect the printer and computer with a USB cable, and start the P-touch Utility.
   For more information, see the FAQ: "Using the P-touch Utility (for Mac OSX)".
    
2. In the [Wireless Direct] tab, set [Wireless Direct] to [ON].
    
3. Start your mobile application, and then tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
    
4. Select the printer listed under [Wi-Fi Printer].
    
5. You can now print from your mobile device wirelessly.
    

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Enable the printer's WLAN settings using your computer:

 For Windows

 For Mac

 

Windows

Make sure the printer driver and the Printer Setting Tool are installed on your computer. If not, download and install them from the [Downloads] section of this website. Make sure the printer is on, and then connect it to the computer with a USB cable.

 

1. Start the Printer Setting Tool on your computer, and click [Communication Settings].
   For more information about the Printer Setting Tool, see the FAQ: "Using the Printer Setting Tool (for Windows)".
    
2. In the [General] tab, click [Communication Settings].
   • Make sure that [Keep Current State] is selected for the [Network Settings on Power On] setting.
   • Make sure that [Infrastructure and Wireless Direct] is selected for the [Selected Interface] setting.
3. Start your mobile application, and then tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
    
4. Select the printer listed under [Wi-Fi Printer].
    
5. You can now print from your device wirelessly.
    

Mac

Make sure the printer driver and the P-touch Utility are installed on your computer.

 

1. Connect the printer and computer with a USB cable, and start the P-touch Utility.
   For more information about the P-touch Utility, see the FAQ: "Using the P-touch Utility (for Mac OSX)".
    
2. In the [Wireless Direct] tab, set [Wireless Direct] to [ON].
    
3. Start your mobile application, and then tap the Settings icon.
   (Mobile Cable Label Tool users must also tap [Printer Settings] - [Printer].)
    
4. Select the printer listed under [Wi-Fi Printer].
    
5. You can now print from your mobile device wirelessly.

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