The paper is jammed in the printer.
If paper becomes jammed, remove the paper according to the following procedure.
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Gently open the release cover completely.
![paper jam 1](/g/b/img/faqend/faqp00001454_002/gb/en/22535/paperjam_1.gif)
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Gently pull the paper out of the printer in either direction.
![paper jam 2](/g/b/img/faqend/faqp00001454_002/gb/en/22536/paperjam_2.gif)
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Close the release cover.
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Insert a new sheet of paper and print again. <see the FAQ: How to insert paper>