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PT-9600

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm trying to install the printer driver using a USB Hub.
The "Preparation for setup is finished." dialog box appears and the P-touch was connected, but the installation does not continue.

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Please check the following:
 

  • Did you turn on the P-touch after it was connected to the computer?
    If you don't turn it on, the computer does not recognise that the P-touch was connected.
  • Depending on the model of the USB Hub, the P-touch may not be correctly detected.
    Connect the P-touch directly to the USB connector of the computer.

If you still get the same problem, download the latest printer driver from the Downloads page and try again.

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