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MFC-J4340DW(E)

FAQs & Troubleshooting

FAQs & Troubleshooting

Clear paper jams using Augmented Reality (AR) on your mobile device

Augmented Reality (AR) can help you clear paper jams by providing visual instructions using the Vuforia View app installed on your mobile device.

 

 

 

 

  1. Download and install the Vuforia View vuforia_icon app on your mobile device:
iOS Devices Android™ Devices
> Tap here to go to the Apple App Store. > Tap here to go to Google Play™ Store.
app_QRcode

play_QRcode

 

 

  1. Tap the link for your model and paper jam type.
MFC-J4535DW / MFC-J4540DW
>> Tap here if paper is jammed in the front of the machine >> Tap here if paper is jammed inside the machine

MFC-J4535DW_JamFront

 MFC-J4535DW_JamInside
MFC-J4335DW / MFC-J4340DW
>> Tap here if paper is jammed in the front of the machine >> Tap here if paper is jammed inside the machine
MFC-J4335DW_JamFront MFC-J4335DW_JamInside
DCP-J1200W
>> Tap here if paper is jammed in the front of the machine
DCP-J1200DW_JamFront

 

 

 

You can also use the Vuforia View app's QR code reader to scan the QR code for your model and paper jam type.

 

 

 

For more information about Augmented Reality (AR) and the Vuforia View app, see the following video:

 

*The video clip is being streamed from YouTube.

  • Video contents may change without prior notice.
  • If the model target does not work, delete the Vuforia View app and install it again.

 

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