MFC-J4620DW
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FAQs & Troubleshooting |
I still receive the error message "Paper Jam" after I removed the jammed paper.
To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Follow the steps below to use the Maintenance Sheet included with your machine to clear the paper jam.
Make sure the scanner cover and manual feed slot cover are closed completely.
If the error message continues to appear, please contact Brother Customer Service from "Contact Us."