MFC-5890CN
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FAQs & Troubleshooting |
I still receive the error message "Paper Jam" after I removed the jammed paper.
To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Please follow the steps below to remove any ripped paper remaining inside your Brother machine.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Click here to see how to transfer your faxes that are stored in the memory to another fax machine.
NOTE: Illustrations shown below are from a representative product, and may differ from your Brother machine.
Move the print head and remove any ripped paper
- To prevent damage to your Brother machine, try not to touch the internal part when removing the jammed paper.
- If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
DO NOT touch the encoder strip. The encoder strip is a clear plastic strip in front of the white vinyl band (Surrounded in red shown in the picture below). If the encoder gets markings or debris on its surface, it may cause other problems.
- DO NOT touch the encoder strip (marked in red shown below).
- Please be careful not to touch or scratch the internal part with your hand or tweezers.
The ripped paper may be very small. Using a flashlight will help you to find the ripped paper.
Be careful not to trap your fingers under the scanner cover. Always use the finger holds provided on both sides of the scanner cover when opening and closing it.
If you still receive the error message Paper Jam, or if no debris was found, the encoder strip will need to be cleaned. Click here to see how to clean the encoder strip.
Please follow the steps below to clean the encoder strip.
DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine.
Doing this may cause a fire or electrical shock.
If the error message continues to appear, please contact Brother Customer Service from "Contact Us."