MFC-J5345DW
FAQs & Troubleshooting |
Guidelines for configuring your Brother machine on a wireless network
If you have set up your Brother machine but cannot print or scan
Windows: support.brother.com/windows
For more information, see:
> Wireless Network Troubleshooting for Windows
> Wireless Network Troubleshooting for Mac
Your Brother machine may not support a 5 GHz SSID/ESSID. Make sure your wireless access point/router is set to 2.4 GHz or 2.4 GHz / 5 GHz mixed mode. For more information, see the documentation provided with your wireless router/access point.
Your wireless router/access point may have the Wi-Fi Protected Setup (WPS) functionality. If it does, you may see this symbol displayed on your router/access point:
If your wireless router/access point has the Wi-Fi Protected Setup (WPS), you can connect your Brother machine to your wireless network without a computer. Make sure only one wireless router/access point within range has the WPS method active.
If you do not know how to use your wireless router/access point with WPS, see the documentation provided with your wireless router/access point, consult the manufacturer of your wireless router/access point, or your network administrator.
Your computer's firewall/security software may prevent the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
If the Brother machine works correctly after disabling the firewall, this means the firewall on your computer is rejecting the necessary network connection. In this case, either disable the Firewall on your computer whenever you need to use your Brother machine network or leave the firewall enabled and adjust the firewall settings by allowing the following internal/external ports:
IMPORTANT
- Is outside the range of the IP address that may be assigned as a dynamic address by the DHCP server.
- Is not already assigned to another device on your network.
- Is on the same network as your computer and the wireless router/access point.
Some settings of your wireless router/access point may prevent your Brother machine from communicating with your computer. If any of the following settings are enabled, we recommend disabling them (for more information, see the instructions supplied with your wireless router/access point):
Example: