FAQs & Troubleshooting

The Cartridge Error message appears if the toner cartridge is not installed correctly.

Pull out the drum unit, remove the toner cartridge for the colour that is indicated on the machine's display, and place it back in the drum unit. Install the drum unit into the machine again.

> Click here to see how to install the toner cartridges.

If the issue continues, contact your local Brother dealer or Brother Customer Service from the "Contact Us" section.