MFC-J6540DW(E)
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FAQs & Troubleshooting |
The printer status is Offline or Paused.
Follow the steps below to resolve this issue:
If the menu as below does not display, update your Brother machine's firmware to the latest version.
> Click here to download the Firmware Update Tool in the Downloads section.
If the issue continues, go to STEP C.
Open the printers folder and make sure there is a check mark on your Brother machine's icon:
(Windows 11 or later)
Make sure your Brother machine is selected to print in your application.
(Windows 8, Windows 10)
(Windows 7)
Click Start > Devices and Printers.
If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.
(Windows 11 or later)
(Windows 10 or earlier)
Right-click the icon for your Brother machine > See what's printing > Printer > Cancel All Documents.
If Cancel All Documents is greyed out like below, click Open As Administrator. Enter the password for an administrator and click Yes.
This step is available until Windows 10.
If you use Windows 11 or later, go to STEP IV.
If the printer status is Offline
(Windows 10 or earlier)
Right-click the icon for your Brother machine > See what's printing > Printer > Use Printer Offline (remove the checkmark).
If Use Printer Offline is greyed out, click Open As Administrator. Enter your administrator password, and then click Yes.
If the printer status is Paused
(Windows 10 or earlier)
Right-click the icon for your Brother machine > See what's printing > Printer > Pause Printing (remove the checkmark).
If Pause Printing is greyed out, click Open As Administrator. Enter the password for an administrator and click Yes.
A copy of your printer with the same printer name may be created if you:
This may lead to some copies of your printer driver not working correctly. To print, select a printer driver that you know is working.
To check which printer driver is working, do the following:
(Optional) To change the printer name, do the following:
(Windows 7, Windows 8, and Windows 10)
(Optional) To change the printer name, do the following:
Check the solution applicable for your case:
(For USB connection)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a USB connection.
(For wired networks)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a wired network (Windows / macOS).
(For wireless networks)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a wireless network (Windows).
Check the solution applicable for your case:
(For USB connection)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a USB connection.
(For wired networks)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a wired network (Windows / macOS).
(For wireless networks)
> Click here to see how to resolve the issue of being unable to print using my Brother machine on a wireless network (Mac).