MFC-3820CN
FAQs & Troubleshooting |
I can print but cannot scan via network. (For Macintosh)
Follow the steps below to resolve this issue:
To use the network scanning feature, you need to configure your Brother machine in a peer-to-peer network environment.
In a network shared environment, the scanning feature works from a server PC, but does not work from client PCs.
Your Brother machine may not be connected to the network, so please try to print via network.
If you cannot print via network, click here to see information to solve the issue of being unable to print via network.
Open the Device Selector and configure scanner settings.
> Click here to see how to launch and use the Device Selector to configure the scanner settings.
Current Version
To open the ControlCenter2 application, click Go from the Finder bar, Applications => Brother => ControlCenter. Double click the ControlCenter.
The ControlCenter will open and an icon will be placed in the dock.
Previous Version
To open the ControlCenter2 application, click Go from the Finder bar, Applications => Brother => ControlCenter.app or Macintosh HD => Library => Printers => Brother => Utilities => ControlCenter => ControlCenter. app.
Double click the ControlCenter.app.
The ControlCenter will open and an icon will be placed at the top-right of the screen near the system time. In the future you may click on this icon and select Open to launch the application.
(For scan using the control panel or SCAN key on your Brother machine.)
The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This may occur when using a software firewall. Please configure your software firewall to permit the application below.
Application Name:
Macintosh HD / Library / Printers / Brother / Utilities / Server / NETserver.app
Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.