FAQs & Troubleshooting

There are several reasons that the Brother machine displays "No Paper Fed". Try to follow each step to clear the "No Paper Fed" message.

Cause 1: The machine is out of paper or paper is not properly loaded in the paper tray

Cause 2: The paper tray was not fully inserted. 

Cause 3: The paper was not inserted in the centre position of the manual feed slot or MP tray.

Cause 4: The Jam Clear Cover is not closed properly.

Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers. 

Cause 6: The paper is jammed in the machine.

Cause 1: The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

• Refill the paper tray, and then press OK on the Touchscreen.
• Remove and reload the paper, then press OK on the Touchscreen.
  > Click here to see how to load paper.

Cause 2: The paper tray was not fully inserted.

Remove the paper tray and reinstall it until it locks into place, and then press OK on the Touchscreen.

Cause 3: The paper was not inserted in the centre position of the manual feed slot or MP tray.

Remove the paper and reinsert it in the centre of the manual feed slot or MP tray, and then press OK on the Touchscreen.
> Click here to see how to load paper.

Cause4: The Jam Clear Cover is not closed properly.

Make sure the Jam Clear Cover is closed evenly at both ends.

Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

Cause 6: The paper is jammed in the machine.

• Remove the jammed paper.
  > Click here to see how to remove the jammed paper.
• If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers.