MFC-440CN
FAQs & Troubleshooting |
Using glossy paper thicker than the specification can cause this problem.
To correct the feeding issue, add more paper to the paper tray. If the issue has not improved, check the following steps:
Step 1. Check your paper
Refer to the "Users Guide" int the Manuals section for information on the Brother machine's capacity for glossy paper. To get the best print quality, we suggest using Brother Premium Glossy Paper.
Step 2. Verify the paper is loaded correctly
Step 3. Clean the Paper Pick-up Roller
NOTE: Illustrations shown bleow are from a representative product and may differ from your Brother machine.
DO NOT place the jam clear cover face down as shown in the illustration. Doing this may damage the cover and cause paper jams.
If the issue has not improved, please contact Brother Customer Service.