DCP-7025
FAQs & Troubleshooting |
When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
This error message appears because Windows XP SP2 does not support the default file type for the Scan to OCR function. In order to correct this issue, you need to change the settings of your computer. Please follow the instructions below:
This process requires the user to logon as administrator or as a user with administrator privileges.
After your computer restarts, the issue should be resolved.