FAX-8360P
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FAQs & Troubleshooting |
How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line.
Next, follow these instructions based on where the paper jam is located.
Do not use force to pull the jammed paper from the paper tray because you may damage the machine and cause toner to scatter on the next printed pages. After you use the machine, some internal parts are extremely HOT! When you open the front or the rear cover, never touch the shaded parts shown in the following diagram.
Paper is Jammed in the Multi-purpose Paper tray
Paper is Jammed near the Drum Unit
Paper is Jammed in the Fuser Unit
If the problem continues, please contact Brother Customer Service from "Contact Us".