MFC-425CN
FAQs & Troubleshooting |
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.
Paper is jammed inside the paper tray:
Paper is jammed inside the MFC:
Becareful to not force the print head to move. If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Support or your nearest Service Dealer.
Use a flashlight if necessary to check thoroughly.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service or if your machine is out of warranty, use the link below to locate your nearest Service Dealer: