MFC-3420C
FAQs & Troubleshooting |
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced.
When an ink cartridge(s) is replaced, the LCD will ask, "Have you removed Blck? 1 Yes 2 No". This question will be asked for ALL 4 colours in sequence, regardless if the colour was replaced. If "1 Yes" is NOT selected for the colour(s) that was replaced, the LCD will return to "Ink Empty".
Do the following to clear the message:
"Change to new (colour)?" will only appear if 1 Yes is selected for "Have you removed (colour)?" If 2 NO is selected for the "removed" question, the LCD will then move on to the question for the next colour.
If you still have the same problem, contact Brother Customer Service or the Brother authorised dealer near you.