Please check the following points to solve the problem:
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Make sure that the paper is loaded properly.
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The paper is below the maximum paper mark ().
Over filling the paper tray will cause paper jams.
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The side to be printed on must be face down.
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The paper guides touch the sides of the paper so it will feed properly.
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Check the paper type and quality.
Please refer to FAQs, "What kind of paper can I use? " and "What is the recommended paper?".
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Turn over the stack of paper in the tray or try rotating the paper 180 degrees in the paper tray.