FAQs & Troubleshooting

Please check the following points:

• You may clear the problem by wiping the scanner window with a soft cloth. To see how to clean the inside of the printer, click here.
• Make sure there is no piece of paper inside the printer covering the scanner window.
• The toner cartridge may be damaged. Put in a new toner cartridge. To see how to replace the toner cartridge, click here.