FAQs & Troubleshooting

Please check the following points to solve the problem:

• Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.
  Please refer to FAQs, "What kind of paper can I use? " and "What is the recommended paper?".
• Make sure that you choose the correct media type in the printer driver.
• Make sure that a torn piece of paper is not stuck inside the machine blocking the scanner.
• The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.
• The drum unit may be damaged. Put in a new drum unit. Put in a new drum unit.
  Please refer to the instructions, "REPLACE DRUM".