FAQs & Troubleshooting

Check the following points to resolve the issue:

1. (For models with Automatic Document Feeder only)
   Wipe the scanner glass strip with a dry lint free soft cloth.
   > Click here to see how to clean the scanner glass strip.
    
2. Clean all four corona wires (one for each colour) inside the drum unit by sliding the green tab.
   Make sure the green tab of the corona wire is in the home position (1).
   
   
   
   > Click here to see how to clean the corona wires.
    
3. Replace the toner cartridge that matches the colour of the streak or band.
   To identify the colour of the toner cartridge, follow the steps below:

    

   1. > Click here to print the chart. [345KB / PDF]
   2. Compare your printed document with the printed chart to identify the colour causing the issue.
   3. Replace the toner cartridge of the colour.
      > Click here to see how to replace the toner cartridge.
4. Install a new drum unit.
   > Click here to see how to replace the drum unit.