FAQs & Troubleshooting

Check the following points to resolve the issue:

1. Identify the colour causing the problem and put in a new toner cartridge as follows:

    

   1. Click here to print the chart. [345KB/ PDF]
   2. Compare your printed document with the printed chart to identify the colour causing the problem.
   3. Replace the toner cartridge of the colour. Click here to see the details of how to replace the toner cartridge.
       
2. Install in a new drum unit. Click here to see the details of how to replace the drum unit.