FAQs & Troubleshooting

To install Brother software on a computer not connected to the Internet:

1. Download the software you need using a computer connected to the Internet.
2. Use a USB flash drive or CD-ROM to copy the downloaded files onto the computer not connected to the Internet.

Computer connected to the Internet Brother support website (support.brother.com) Removable media: (a) USB flash drive (b) CD-ROM Computer not connected to the Internet

Do the following:

1. On a computer connected to the Internet, go to support.brother.com, select your model, and open the [Downloads] page.
2. Select the operating system of the computer not connected to the Internet.
3. Download the files you need:

     
   Windows
   Do not use the Software/Document Installer as it needs an active Internet connection.

   Download each type of software individually, for example: the Printer Driver or P-touch Editor.

     
   Mac

   Download the Full Software Package.
    

4. Copy the downloaded files from the Downloads folder onto a removable media (for example, a USB flash drive or CD-ROM).
5. Copy the downloaded files from the removable media onto the computer not connected to the Internet. You can now begin the installation.