FAQs & Troubleshooting

Follow the steps below to resolve this issue:

 

Step 1: Check the connection

• Verify that the LAN cable and the power cord of the Brother machine are connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet.
• Verify that the Brother machine and your PC are connected by a Peer-to-Peer environment. There is no central server controlling file access or printer sharing.
  
  
  

   

• Verify that the Link light of the router or the hub is ON.

 

Step 2: Check the IP Address

Verify that both IP addresses of your PC and the Brother machine are correct and located in the same segmentation following the instructions below:

 

A: How to check the IP address of your PC

1. (Windows 11)
   Click Start, (All apps,) Windows Tools then launch Command Prompt.
   
   (Windows 10)
   Click Start, (All apps,) Windows System then select Command Prompt.
   
   (Windows 8)

   1. On the Start screen, click .
      If  is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
   2. Click Command Prompt.
   (Windows 7)
   Click Start, All Programs, Accessories then select Command Prompt.
    
2. Enter ipconfig. (C:\>ipconfig) and press Enter.
3. Check the IP address and Subnet Mask.
   
   
    
4. Enter exit (C:\>exit) and press Enter to close Command Prompt.

B: How to check the IP address of your Brother machine

 If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, please refer to the User's Guide or Network User's Guide for your machine. The latest User's Guide or Network User's Guide is available in the Manuals section.

 

C: How to verify that both IP addresses of your PC and the Brother machine are correct and located in the same segmentation.

 

• C-1: Make sure all the followings points from a to c are applicable for both IP addresses of your PC and your Brother machine.
  1. The addresses (bold texts) are same as below:
     
     PC IP address: 192.168.1.2
     Brother machine IP address: 192.168.1.199
  2. The end addresses are different and the address is within 2-254.
  3. The addresses are unique among all connected devices on your network environment.
• C-2: Please check the chart listed below.

  If both IP addresses are following all the above points, check  Case A
  If either IP address is not following one of the above points, check  Case B.

  You can check the Boot Method or IP Config listed in the User Settings or Network Configuration list.

   

  Case A: IP addresses are correct		Case B: IP addresses are incorrect
  Boot Method or IP Config : Auto	Boot Method or IP Config: Static	Boot Method or IP Config : Auto	Boot Method  or IP Config : Static
  Reset all network settings of your Brother machine.	Reset all network settings of your Brother machine and reset the IP address manually.	Reset all network settings of your Brother machine. If the IP address is still incorrect, set the IP address manually. (This changes Boot Method or IP Config to "Static".)	Reset the IP address manually.

   
  • If you don't know what the static IP address is, please consult a network administrator.
  • To see how to reset the network setting of the Brother machine, refer to the Related FAQ's at the end of this page.
    You can also check the instructions in the Network User's Guide. (The latest Network User's Guide is available in the Manuals section.)
  • Before resetting, make sure the machine is not operating, then disconnect all the cables from the machine.(except power cable)

Step 3: Restart the router or hub

 Try restarting the router or hub.

After following all the above three Steps (Step 1 to Step 3), retry the driver installation. If you still have issues, continue to the following  Step 4.

 

 

Step 4: Check for a firewall setting on your computer

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.

If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.

If the issue still continues after changing the Firewall settings, contact Brother Customer Service from the "Contact Us" section.