FAQs & Troubleshooting
The serial number is on the back of the unit.
The serial number on the back of the unit has 15 characters. Please note that the serial number displayed on the LCD has 9 characters, as it omits the first 6 characters.
You can also see the serial number on the LCD following these instructions:
*If your Brother machine has a touchscreen, please follow the steps under "For touch screen models" below.
Press the Up or Down Arrow key to select Serial No. and press OK.
The serial number is displayed on the LCD.