FAQs & Troubleshooting
An ink cartridge is not installed properly. Check that the ink cartridges are installed properly and reinstall the ink cartridge following the procedures below:
If you mix the colors by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.
Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.
If you have followed this procedure and still have the same error condition, make sure you are using Brother Genuine Supplies. Generic supplies can cause this error condition.
If the problem continues after verifying the cartridges are installed correctly and that you are using Brother Genuine Supplies, then there may be a problem with the unit. Please contact the appropriate Customer Service Center.