FAQs & Troubleshooting
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
Follow the steps below to resolve the issue:
It will be displayed in the task tray near the system clock. If this program is not active, open it by the steps below.
(Windows 7, 10)
Try to scan again. If you are still not able to scan from the buttons on the machine, continue to the next step.
NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.
If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.
Temporarily change your firewall/security settings to allow network connection
Your computer's firewall/security software may be preventing the network connection from being established. If you receive firewall-related notifications, we recommend temporarily changing the security settings on your computer to establish the connection.
If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.
If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:
If the issue still continues after changing the Firewall settings, refer to "FAQs & Troubleshooting" for other information.