FAQs & Troubleshooting

Follow the instructions below to configure and use the "Scan to E-mail" feature.
 

1. Open the "ControlCenter" by clicking start-> (All) Programs ->Brother-> [model name]-> ControlCenter.
   The "ControlCenter" application will be loaded in the Task Tray near the system clock. (It appears as a blue square.)
   
    
   

    

    

    

2. Double-click on the "ControlCenter" icon located in the Task Tray to launch the program window.
    
   

    

    

    

   <Modern user interface>

    

   

   <Classic user interface>

   

   
    

3. Click on Configuration -> SCAN -> E-mail
    
4. The "Scan to E-mail" configuration window will appear. You can change your email application from the E-mail Application box.
   
    
   • Change the setting both in the Software Button tab and the Device Button tab.
      
   • If you cannot find Outlook in the E-mail Application box, or you get the error "the command line argument is not valid...", please update the version of your ControlCenter. Please go to the Downloads section and you will find the ControlCenter2 Update Tool or ControlCenter3 Update Tool under Utilities category.