FAQs & Troubleshooting
Make sure that the printer cable is not too long. We recommend that you use a parallel or USB cable that is no longer than 2 meters (6.5 feet).
Make sure that the printer cable is not damaged or broken.
If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again.
Make sure that you have chosen the proper printer driver with 'Set as Default'.