FAQs & Troubleshooting
The Replace Toner message appears when the toner cartridge needs to be replaced. When the Replace Toner message appears, the following LED indications is shown on the control panel.
Continue Mode: Both the Ready () and Error () LEDs will turn on together, then the Error LED () will turn off after 0.5 seconds and the Ready LED () will turn off after 1 second, they will then both be off for a further 1 second. This procedure is repeated until the error is corrected.
Stop Mode: The Error LED () will blink once in 1.5 seconds intervals.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the Toner Cartridge and not the drum unit.
Please follow the steps below to clear the Replace Toner message.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
If you install a new genuine Brother toner cartridge but the Replace Toner error indication remains, the drum unit and toner cartridge assembly is not installed correctly. Take the drum unit and toner cartridge assembly out of the machine and put it back in.
If the error message still continues to appear, click here to see resolve the issue.