FAQs & Troubleshooting
Paper Feed Problems
Firstly, ensure you are using paper that meets the Brother recommended paper specifications.
Also, refer to the links below:
If the problem continues, please confirm the following "Possible Cause" and "Action".
| Is the media properly loaded?
If using special paper, is the media properly loaded into the multi-purpose tray?
| Make sure that the media is properly loaded.|
When using media such as transparency sheets, label sheets, or envelopes, fan the stack before loading so that there is air between the sheets.
|Is the paper damp?||Replace the paper.|
|Is the media suitable?||Replace the media with a size and type of media suitable for use with this printer.|
|Is the paper tray properly inserted into the printer?||Push the paper tray completely back into the printer.|
|Is there paper jammed in the printer?|| Remove the jammed paper. |
Also, thoroughly inspect the inside of the printer and remove any tape or adhesive found along the paper path.
|Is the printer level?||Reposition the printer on a flat, stable surface.|
|Is paper in the paper tray straight?||If the paper is curled, straighten it.|
|Is the printer driver paper feed method correctly set?|| Make sure that the printer driver paper feed method is correctly set. |
Also, when an optional tray module is present, you must reconfigure the printer to use the module as tray 2 or 3.
|Are the paper guides of the paper tray set correctly?||In the paper tray, set the side and end guides in the correct positions.|
|Is the paper guide in the multipurpose tray set at the correct mark?||Set the paper guide in the multipurpose tray at the correct mark.|
|Did you install the A5 spacer when loading A5 paper into the paper tray?||Make sure that the A5 spacer is properly installed next to the end guide in the paper tray.|
|Are the different types of paper loaded at the same time?||It may cause paper misfeed. Don't use different types of paper at the same time.|