FAQs & Troubleshooting
This error message appears if the scanner isn't recognized by the computer. Make sure the scanner is connected properly, the USB cable is a good working cable, and the scanner is being recognized by the computer - when you plug in the scanner, you should hear a USB confirmation sound.
If you still have the error appear after verifying the hardware is connected properly, you may need to uninstall and reinstall the driver. Please follow the steps below to uninstall and install the driver.