FAQs & Troubleshooting
Please clean the Document Scanner, the Laser Scanner window and the Corona Wire inside the drum unit. Follow the steps listed below:
To clean the Scanner:
Turn the MFC/DCP power switch off and lift the document cover. Clean the scanner glass and glass strip with dry cloth and the white film with isopropyl alcohol on a lint free cloth.
To clean the Laser Scanner window:
Just after you have used the MFC/DCP, some internal parts of the machine are extremely HOT! When you open the front cover of the MFC/DCP, never touch the shaded parts shown in the diagram below.
To clean the Corona Wire inside the drum unit:
We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner.
If the blue tab is not at Home position, printed pages may have vertical stripes.