The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.

Error Screen

This error occurs if you double-click the wrong setup.exe file. Please go to the "[model name]" folder and double-click "Setup.exe" to start the installation.

FAQs & Troubleshooting

The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.