FAQs & Troubleshooting

> Clean the Sensors
> Clean the Tear Bar/ Peel Bar
> Clean the Exterior/ Interior
 

< Clean the Sensors >

1. Open the Roll Compartment Cover by pressing the tabs on both sides of the printer.
   


2. Push the print head release button to open the print head mechanism.
   


3. Turn off the printer.


4. Use compressed air or vacuum to clean the Gap Sensor (1) and Black Mark Sensor (2).
   
   1.  Gap Sensor
   2.  Black Mark Sensor

   We recommend cleaning the sensors as required.

< Clean the Tear Bar/ Peel Bar >

1. Open the Roll Compartment Cover by pressing the tabs on both sides of the printer.
   

    



2. Wipe the tear bar or peel bar with a lint-free cloth dipped in isopropyl alcohol or ethanol, as needed.

   1. Tear Bar	2. Peel Bar

< Clean the Exterior/ Interior >

Exterior: Wipe it with a lint-free cloth dipped in water, as needed.
Interior: Use a brush or vacuum, as needed.