HL-L2350DW
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FAQs & Troubleshooting |
Toner rubs off the paper
If the toner rubs off the paper after printing, do the following:
> Click here to download the Firmware Update Tool in the Downloads section
To update the firmware we recommend you connect the Brother printer with either a USB or wired ethernet connection.
If the firmware update does not resolve the issue, go to 2.
Make sure the two green levers inside the back cover are in the up position. If they are not, pull them up fully.
If the levers are fully up and the issue continues, go to 3.
Make sure the media type setting in the printer driver matches the type of paper you are using.
> Change the printer driver settings
Select the appropriate Paper Size and Media Type in your Brother machine.
*Not required for the HLL2310D
If the settings are correct, but the issue continues, go to 4.