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FAQs & Troubleshooting |
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
A screen like below appears when this issue occurs during installation.
Click the connection type you are using below and follow the instructions to resolve the issue.
> Network connection
> USB connection
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from you’re your Brother machine and operating system.
This issue may occur if the wrong connection type is chosen during installation. Click Cancel to quit the installation and run the software installation again.
When the following Connection Type screen appears, choose the connection type that you want to use.
This issue may occur if your PC cannot recognize your Brother machine.
Check the following points:
Check if the power cord is connected to your machine and PC firmly, and power the machine on using the button on your machine.
Confirm the position of the USB slot on your Brother machine and PC, and then reconnect the USB cable.
If your PC recognizes your machine, you will be able to click Next on the Connect the machine screen. Click Next and continue the installation.
This issue may be caused by the USB port where you connected the USB cable. Try connecting the USB cable to another available USB port located at the back of your PC.
If you do not have the DVD-ROM, click here to download the Uninstall Tool and follow the instructions on that page to uninstall the software. After the uninstallation has completed, click here to retry installing the software available for your Brother machine from the Downloads section.
When the User Account Control screen appears, do the followings.
If the computer still does not detect the machine, contact Brother Customer Service from the "Contact Us" section.