"Offline" appears on the Status Monitor.
![Windows Offline Windows Offline](/g/b/img/faqend/faq00003032_004/eu_ot/en/1001059/ag01_01statusmonitor_offline_offline.gif)
![Macintosh Offline Macintosh Offline](/g/b/img/faqend/faq00003032_004/eu_ot/en/1001060/MacStatusMonitor_Offline.gif)
If the illustration above, follow the steps below:
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If you use the Brother machine via USB connection, disconnect the USB cable and re-connect it.
If you use the Brother machine via wired network connection, disconnect the network cable and re-connect it.
If you use the Brother machine via wireless network connection, turn off the router/access point and turn on it again.
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Turn off the Brother machine and turn on it again.
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Restart your PC.