Multiple pages were fed at the same time.
Follow the steps below to clear the multifeed.
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Remove any paper from the ADF.
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Open the ADF Cover by pulling the Cover Release Lever (1) toward you.
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Pull the multifed pages out of the machine.
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Close the ADF Cover.
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Confirm that the pages scanned before the multi-feed error occurred are saved in the designated folder, and then start scanning again at the next page (or the beginning of the document, if necessary).
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Remove any paper from the ADF before closing the ADF Cover.
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To avoid future multi-feeds, do the following:
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Disable the multi-feed detection when scanning business cards.
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Choose the Carrier Sheet Mode check box in Scan Settings, under the Paper tab when scanning using the Carrier Sheet.
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Paper duct has accumulated on the surface of the rollers. Clean the rollers. Click here to see how to clean the rollers.
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Your document is not acceptable for the machine. Make sure your document is suitable for the machine.
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Too many documents are loaded in the ADF at a time. Load no more than 100 pages at a time.