Follow the steps below to clean the Pick up roller and Reverse Roller.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
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Unplug the machine from the AC power outlet (electrical socket).
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Remove the Automatic Document Feeder (ADF) while releasing the levers on the back side.
![Remove the ADF Remove the ADF](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014902/CleanRoller_01.gif)
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Open the Front Cover (1).
![Open the Front Cover Open the Front Cover](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014346/CleanRoller_02.gif)
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Pinch both sides of the Reverse Roller Cover (1) and pull the Cover down.
![Pull the Reverse Roller Cover down Pull the Reverse Roller Cover down](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014347/CleanRoller_03.gif)
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To remove the Reverse Roller, grab its shaft and pull it toward you and out to the right.
![Remove the Reverse Roller Remove the Reverse Roller](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014348/CleanRoller_04.gif)
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Clean the Reverse Roller with a soft, lint-free cloth slightly moistened with water.
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Slide the Reverse Roller (1) into the opening on the left and place it back into the machine.
![Place the Reverse Roller into the machine Place the Reverse Roller into the machine](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014349/CleanRoller_05.gif)
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Close the Reverse Roller Cover.
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Clean the Pick Up Roller from side to side with a soft lint-free cloth slightly moistened with water.
![Clean the Pick Up Roller Clean the Pick Up Roller](/g/b/img/faqend/faq00002541_020/eu_ot/en/1014903/CleanRoller_06.gif)
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Close the Front Cover and attach the ADF.
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Plug the power cord back into the AC power outlet (electrical socket).
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Do one of the following:
(For the models with machine's display (hereinafter called LCD))
When the LCD instructs you to reset the counter, follow the instructions on the display.
(For the models without LCD)
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Open the Front Cover.
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Press
for about five seconds until the machine beeps to reset the periodic cleaning counter.