FAQs & Troubleshooting

There are several reasons that the Brother machine displays No Paper, No Paper Fed. Check the following points to clear the No Paper, No Paper Fed message.

 

Cause 1: The machine is out of paper or paper is not correctly loaded in the paper tray.

Cause 2: The paper was not inserted in the center position of the manual feed slot.

Cause 3: The paper in the manual feed slot does not stay straight when fed.

Cause 4: The Jam Clear Cover is not closed correctly.

Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers.

 

Cause 1: The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

 

• Refill the paper tray, and then follow the machine's display (hereinafter called LCD) instructions.
• Remove and reload the paper, and then follow the LCD instructions.

To load paper in the paper tray, see the Related FAQs at the end of the page.

 

 

Cause 2: The paper was not inserted in the center position of the manual feed slot.

Remove the paper and reinsert it in the center of the manual feed slot, and then follow the LCD instructions.

 

 

Cause 3: The paper in the manual feed slot does not stay straight when fed.

Using both hands, adjust the manual feed slot paper guides to make sure there is no gap between them and the paper, and then press Black (Mono) Start or Color (Colour) Start.

 

 

Cause 4: The Jam Clear Cover is not closed correctly.

Make sure the Jam Clear Cover is closed evenly at both ends.

 

 

Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

> Click here to see how to clean the paper pick-up rollers.